Quality Management Systems

Using Salesforce for Your
Quality Management System Records

Did you know that Salesforce is an excellent platform for your ISO 9000 Quality Management System records?

If you believe (like we do) that quality should be closely associated with your customer’s satisfaction, you have the opportunity to leverage all your customer information in Salesforce for:

  • Measuring repeat sales (a strong indicator of satisfaction)
  • Measuring the response times for services
  • Automating the conversion of support Cases to Corrective/Preventative Actions (CAPAs)

And because the Force.com platform is so flexible, it is an ideal solution for maintaining:

  • Personnel Training and Competency records
  • Audit Management records
  • Corrective/Preventive Action (CAPA) records and follow-up activities
  • Customer Complaint records
  • Approved Vendor records
  • Equipment Calibration/Maintenance records
  • Product Testing/Certification records
    (for ISO 17025 accredited labs and ISO 17065 certification bodies
  • … and more

We have experience in developing Quality Management Systems by leveraging the Salesforce platform. Contact us for more information!